Terms and Conditions
Cancellation Policy
- Cancellations made 12 to 24 hours before the scheduled trip will incur a 20% cancellation fee.
- Cancellations made 6 to 12 hours prior to the trip will incur a 50% cancellation fee.
- Cancellations made less than 6 hours before the scheduled trip are non-refundable.
Non-Refundable Reservations
- Formula 1 and Special Events: All reservations related to Formula 1 or any special event are non-refundable due to high demand and limited availability.
- Mercedes Sprinter Van and Stretch Limousine reservations are non-refundable unless canceled at least 10 days prior to the scheduled trip.
General Policies
- Smoking and vaping are strictly prohibited in all vehicles.
- Vehicles may not exceed the stated seating capacity.
- The driver reserves the right to terminate service without refund in cases of client misconduct or blatant indiscretion.
- Standing through the sunroof is illegal and not permitted.
- Outstanding balances must be paid to the driver before the start of the trip.
- Overtime charges apply after a 15-minute grace period beyond the scheduled pickup time.
- We are not responsible for personal items left in the vehicle.
- Additional charges may apply for:
- Extra stops
- Parking and tolls
- Waiting time
No-Show Policy
Airport Transportation
- For airport pickups: If the client fails to meet the driver and does not contact our office within 30 minutes of the scheduled arrival for domestic flights, or 60 minutes for international flights, it will be considered a No-Show. The full fare plus any additional expenses will be charged.
- For airport drop-offs: If the client fails to meet the driver or contact the office within 15 minutes of the scheduled pickup time, it will be considered a No-Show, and the full fare plus any additional expenses will be charged.
- If you cannot locate your driver, do not leave the location—please call us immediately at 512-580-3779 for assistance.
Non-Airport Transportation
- If the client fails to meet the driver or contact the office within 15 minutes of the scheduled pickup time, it will be considered a No-Show, and the full fare plus applicable expenses will be charged.
- If you cannot locate your driver, do not leave—call 512-580-3779 for assistance in locating your vehicle.
Cleaning & Damage Fees
- A cleaning fee of up to $500 may be charged for excessive spills or trash left in the vehicle.
- Separate fees apply for regurgitation-related cleanup.
- Clients are liable for any damage caused to the vehicle. Fees are based on the actual cost of repairs, in addition to a $500 per day fee for any days the vehicle is out of service due to those damages.
Liability Disclaimer
- Pronto Rides is not responsible for service delays or interruptions caused by circumstances beyond our control, including but not limited to weather, traffic, road conditions, mechanical failures, accidents, or flight delays.
- In the event we are unable to dispatch a vehicle due to such circumstances, we will offer either a replacement vehicle or a full refund.
- Passenger and driver safety is our top priority.
Airport Pick-Up Grace Period
- For domestic flights, a 45-minute grace period is provided from the scheduled landing time.
- For international flights, a 60-minute grace period is provided.
- Additional waiting time will be charged at $15.00 per 15 minutes.